Delivery, Exchange and Returns

Delivery

We aim to post our beautiful jewellery within 2 working days however sometimes this is not possible. If we think there will be a delay with your order we will contact you as soon as we can. If your order is urgent please call us on 01503 272307 to check availability before ordering online.

UK Postage

Your jewellery will be sent by Royal Mail Special Delivery at a cost of £6.60 for arrival with you between Monday and Friday. This is a signed for service which is insured, trackable and guaranteed for next working day delivery before 1pm. For Saturday delivery which costs £11 please contact us directly.

International Postage

The Royal Mail International Tracked and Signed service at the cost of £10 will be used for packages up to 100g in weight.

Exchange and Returns

If for some reason you are not happy with the purchase you have made online we will refund the cost of the item minus the original postage charge provided that the items are received back in their original condition and packaging within 14 days of delivery.

You must notify us by email silverseasjewellery@icloud.com if you wish to return the item. This may give us the opportunity to resolve the problem. We are unable to accept back any items which have been worn, customised or personalised for you.

The refund will be made on return of the jewellery to the original card or Paypal account used. Customers must post the items back to us securely by Royal Mail Special Delivery. Please retain your proof of posting.

Silver Seas Jewellery, Quay Road, Polperro, Cornwall, PL13 2QZ

We take every care to check and wrap our jewellery before we send it to you but if your goods arrive in a faulty condition or damaged we will exchange the items for you or give you a full refund. Please let us know as soon as possible and in any case within 14 days.

If you get your ring size incorrect, please contact us. We will charge a small fee of £10 to cover re-sizing and return postage.

All photographs, weights and measurements on this website are as representative of the items as possible, however some items may vary slightly as they are handmade and hand finished.

We hope you are delighted with your jewellery purchase. If you have any queries please email us at silverseasjewellery@icloud.com or call us on 01503 272307